Terms and conditions

Acceptance of terms and conditions

This website, or other related websites (the “Site”) is managed by La Gallina Matta Italy S.r.l. (“La Gallina Matta”) to provide information to its customers on the company, news and products, and to offer the opportunity to purchase such products online. La Gallina Matta grants customers access to the Site subject to the following terms and conditions, which may be updated without prior notice.

The customer can find the latest version of the Terms and Conditions at www.lagallinamatta.com. Customers are requested to read the Terms and Conditions carefully. Upon accessing this Site, the customer declares to have read and understood these Terms and Conditions and accept them without reservation.

Products for personal use

All products available on this Site are intended for personal and not commercial use. Customers may not resell any of the products purchased on this Site and received from La Gallina Matta. The company reserves the right, with or without formal notification, to cancel or reduce the quantity of products ordered, at its own discretion, in the event that an order violates the Terms and Conditions. Distributors and stores should kindly contact La Gallina Matta at info@lagallinamatta.com if for further information on purchasing La Gallina Matta products for commercial use.

Descriptions of the Products and Content Limitations

La  Gallina Matta undertakes to be as accurate as possible in the description of its products displayed on the Site. The colours of the products may differ depending on the customer’s computer settings.

The customer acknowledges and agrees that the Site and its contents, including photographs, information, data, text, products, descriptions, software, music, sounds, graphics, videos, messages and other materials (the “Content”) are the property or confidential information belonging to La Gallina Matta exclusively. The content is protected by copyright and/or other intellectual property rights. The customer is not authorised to reproduce, publish, distribute, amend, sell or use the Content, without the express written authorisation of La Gallina Matta.

The design and materials of La Gallina Matta products are the exclusive property of La Gallina Matta and protected by copyright and patents. The customer is not authorised to reproduce, sell or use such designs and materials.

Shopping guide

Upon browsing the www.lagallinamatta.com catalogue, and opening the product fact sheet, it is possible to click on the cart icon to add articles and the desired amounts to the “cart” at any time, (the default quantity is 1, except for some collections, such as American-style placemats, where the default quantity 1 refers to a set of 6 placemats). To order another article, simply repeat the same procedure.

The selected product shall be added to the cart and the quantity of products in the cart and the total price will be updated:  this information is visible on every page of the Site in the area reserved to the cart positioned above the header image (cart image).

Click on the cart icon or on the word “cart” to view the cart summary and access the payment process; this process can be cancelled at any time up to point 4) below.

The steps to complete the order are as follows:

1) Order summary: on this frame the customer can delete articles from the cart or change the quantities:  the “Continue the order” button takes you to the next step.

2) Personal details: these are requested in order to process the order, to issue the relative fiscal document and to ship the articles selected in the cart; mandatory fields are indicated by an asterisk.

3) Order confirmation: all the acquired data are summarised in a single frame; it also indicates the shipping costs calculated and displayed according to the total amount of the order and the destination; if the displayed details are correct, click the “Confirm order” button to access the Payment by credit card page.

4) Payment by credit card: the page is provided directly by the bank assigned to receive all payments effect on the www.lagallinamatta.com website; no data relating to the credit card used for the payment is transmitted to the www.lagallinamatta.com website. After entering the credit card details, click the “Pay” button to execute the order and two emails will be sent to the email address you indicated in step 2:

– the email confirming the bank transaction;

– the email confirming the order.

N.B.: the amount of the order is not immediately charged to your credit card, but only when www.lagallinamatta.com accepts the order.

5) Payment by bank transfer: the bank transfer should be effected to the following bank:

LA GALLINA MATTA ITALY S.r.l- Banca Sella- Roma 13 – Via dei Gracchi (ABI 3268 – CAB 00192)

Via Dei Gracchi 142/144 – 00192 Roma (RM) IBAN: IT74Q0326803213052567541460 BIC or SWIFT: SELBIT2BXXX

Both bank transfers from traditional banks and online transfers are accepted.

It is necessary to indicate the order number assigned by the Site in the bank transfer description.
If you pay by bank transfer, the order start date refers to the day on which payment is received by our bank.

Guarantees

1) Shopping online: The articles illustrated on the Site can be purchased while stocks last, by those who are 18 years of age or older. You can also choose the most convenient delivery address:  your home, your office or that of another person.

2) Prices: The prices indicated on the www.lagallinamatta.com website are VAT inclusive. The agreed prices refer to these current terms and conditions of sale. La Gallina Matta S.r.l. reserves the right to amend the price list without notice. Shipping costs are added to such prices.

3) Product technical specifications: The product specifications are illustrated in the online catalogue and are displayed during the order process. www.lagallinamatta.com displays its products in the most truthful and accurate way possible.

4) Shipping: The total amount of the order shall be displayed before order confirmation is requested. Orders are processed as soon as they are received.The delivery times vary depending on the order, generally between 48 and 72 hours, except in particular cases.

The courier shall deliver the goods directly to the address indicated in the purchase order.

La Gallina Matta is not accountable for any delays caused by the courier.

Upon receiving the parcel, please check that:

– the number of parcels indicated on the delivery note is the same as that delivered;
– the parcel is intact and undamaged; any claims must be reported to the courier, indicating on the delivery note  you are required to sign, the words”acceptance with reservation”, otherwise the parcel is deemed to have been delivered correctly.

5) Claims: Claims concerning faulty products or shortcomings of the shipping service may be forwarded by email to the following address info@lagallinamatta.com

6) Privacy: Personal data are processed during normal business activities exclusively to process the order or, if any problems arise, to contact the purchaser. According to the regulations in force, Data Subjects  have the right to request confirmation as to whether or not personal data concerning them exists, and that the same be communicated in a clear manner. Data Subjects are also entitled to request the erasure, rectification, anonymisation or blocking of data for any legitimate reasons.

7) for non-European orders, any customs charges or duties imposed by the country receiving the goods shall be charged to the customer. La Gallina Matta is under no circumstances liable for any order not delivered due to non-payment of customs charges.

CREDIT CARDS

The credit card circuits accepted on the www.lagallinamatta.com website are as follows: Visa, Mastercard, Cartasì, American Express.

The www.lagallinamatta.com website also accepts payments via PayPal.

PAYMENT BY BANK TRANSFER

Payment by bank transfer can be selected on the www.lagallinamatta.com website addressed to the following bank:

LA GALLINA MATTA ITALY S.r.l- Banca Sella- Roma 13 – Via dei Gracchi (ABI 3268 – CAB 00192)

Via Dei Gracchi 142/144 – 00192 Roma (RM) IBAN: IT74Q0326803213052567541460 BIC or SWIFT: SELBIT2BXXX

The amount of the transfer must be credited to the La Gallina Matta Italy S.r.l. bank account within five working days of receiving the email that confirms receipt of the order. If no payment is received within this deadline, the order shall not be processed and will be automatically cancelled, without any need for formal notice on the part of La Gallina Matta.

Our refund policies

When an article is returned, the amount of the refund and how it is issued may vary depending on whether the product is returned under the legal guarantee of conformity.

Products returned due to incorrect, damaged or faulty articles (legal guarantee of conformity)

If an article is returned due to an error on our part or because the article is damaged, faulty or not what was ordered, and it was not possible to repair or replace it, we shall refund the cost of the article and the shipping costs incurred to receive it.
Gallina Matta shall check all articles that have been returned as damaged or faulty. In the event that no faults are detected, the company reserves the right to charge the shipping cost and cost of the article itself to the customer.